Spare Parts

All types of original spare parts of Bottero Flat Glass Machines are always available in our warehouse
in Moscow. In case clients need spare parts, we can provide in short time and help them save their
precious time.

We keep spare parts from small mechanical items to electronic cards in our warehouse and are
always ready to be ordered by customers.
Ritservice Spare Part Department, works entirely on the principals of Bottero S.p.A. strategy as
summarizes hereby:

know-how on computer database, kept constantly updated, of all machines installed. All of
the components and units of which they are made up are noted and coded (technical
documentation exists that describes every customization of the individual machine to the
minimum details). This allows (with dedicated documentation formed from spare parts
manuals, with exploded diagrams of the units) to identify the necessary spare part;

availability of spare parts for the entire duration of the machine (in the case of obsolescence
of commercial components, Bottero compensates with stocks, repairs (also on exchange
basis), interchangeable components (if necessary and possible also making adaptations and
modifications to the machine);

implementation of MRP techniques for production and provisioning also of spare parts to
minimize delivery times;

spare parts warehouse at the central establishment at Cuneo and at all branches (with
network connection between these in order to have a view of the storage periods and
possibility of immediately sending the piece worldwide);

quick delivery procedures worldwide;

advantageous offers to allow Customers to create their own spare parts warehouse for
essential needs, to minimize machine shutdown times;

expertise visits by Bottero technicians to verify the functionality of the machines and the
consistency of the spare parts warehouse, to suggest and offer interventions aimed at the
perfect and excellent maintenance of the machinery;

Direct Marketing actions to periodically inform the customer of the new developments
regarding spare parts and the services offered by the Product Support services.

The contact details of the Ritservice Spare Parts Department:

Chief of Department: Ksenia Asankulova

Tel: +7 495 951 8400 / 951 8500

GSM: +7 926 714 3767

e-mail: k.asankulova@ritservice.msk.ru